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Frequently Asked Questions
If you recently ordered a product or signed up to any of our services on a 1-day access basis for €0.01 by registering to our website and/or marketing offer, please check your bank statement for more information about this transaction - all transactions are processed with 3D Secure technology.
If you have subscribed to a full membership, you are free to cancel your subscription at any time. If you wish to terminate your membership all you have to do is click on the My Account tab. Once your subscription has been cancelled, no further charges will be made to your card. Cancellation does not, however, affect other services and/or benefits linked to your user account for the period(s) charged.
If you choose to not cancel your membership, it will renew automatically and your card will be charged at the standard subscription price of:
| Membership price: | Renewal duration: |
|---|---|
| €29.90 | Every 28 days |
After you have cancelled your membership, no further charges will be made to your card. Keep in mind you can always reactivate your membership or register a new service account at any time. Terminating your membership does not affect other enabled services on your fithivenow.com user account for the period that have been charged already. fithivenow.com will send you a notification of cancellation to the E-mail address indicated when you opened the account. Lost or non-delivered receipts do not annul the validity of your request for cancellation. This is based solely upon the information stored in the fithivenow.com customer database. Nevertheless, it is your sole responsibility as a customer to enter a valid E-mail address. It is also your responsibility as a customer to check for E-mails that have been redirected to your spam-folder. Please contact customer service if you need more information on how to prevent these types of errors in E-mail delivery.
The access subscription price is non-refundable.
If you have subscribed to a full membership,
your purchase is covered by a legal withdrawal clause.
You may only terminate your initial purchase if your
subscription has not been activated. When you accept
the purchase and enter your fithivenow.com account
you have automatically activated your membership. To
withdraw your order or purchase, you must log off the
fithivenow.com platform immediately after the
initial purchase and avoid logging in again. Contact
our customer service by E-mail to cancel your order.
We will do our best to cancel your subscription and
give you a refund.
If you wish to access our service, you must first pay the amount of €0.01 for a 1-day access period. The access period amount is non-refundable from the moment you start using the service. You may still apply for a refund if the service hasn't been activated.
Our customer service is open 24/7 all year round and can be accessed through E-mail, chat and phone. We suggest that your first point of contact is via E-mail. In case you are trying to contact us through the chat service and have connectivity issues, please send us an E-mail and a customer support representative will contact you as soon as possible.
After you have terminated your subscription no further charges will be made to your card. Any information stored about you is deactivated according to our service's GDPR policy. If you wish to get a refund, you must NOT have activated or used the service. All personal data can be erased upon request.
An introductory E-mail with all your login information has been sent to the E-mail address used when you opened the account. We recommend you check your spam and trash folder. If you still have trouble finding it, please contact our customer support.